Help & FAQ

SHIPPING.

• Is my order confirmed?

  You will receive an email and an sms on order confirmation. Please contact our helpdesk (Call 9010900048) if you are unsure.

• When will you ship my order?

  We normally ship all orders within 2 business days. Final delivery time will vary based on location.

• • When will my order get delivered?

    Transit and delivery time may vary depending on your location and the ordered items. You can check estimated delivery time for your pincode on any product page.
    
    How much do you charge for delivery?
    
    Free shipping above  499.

  • How can I track my order?

    An email is sent to you after the order is shipped. It contains the tracking number and details of the service provider. You can also track your order by clicking on the option Track Order on our website after logging in.

    
    

    If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Helpdesk immediately. Give us a call on 9010900048 (10 AM - 6 PM, Monday to Saturday). 

  • How do I place Bulk Orders?

    You want to get something personalised? Any product you like can be customised with your design and specifications. Just drop us an email at sales@christiandukaan.com or click here to submit your query, and we’ll get in touch with you.

    You wish to create awarenesss  or gift something  & looking for any product in bulk for your Christian Youth Meetings, Youth Camps, Vacation Bible School for Kids, Church Programs, Music Groups, Christmas Functions or even Christian weddings & many more....

    We can create  an  exclusive customised  design as per your needs & requirements at bulk discounted prices.

    
    

    Note:
    We offer Customisation as per the clients requirements.

  • Can I have my order gift-wrapped?

    Yes, you can! Gift wrap option is available for most products, and you will see this option during checkout, before you sign in. Please note that as per government mandate, we will have to send across the invoice with all shipments.

  • I don’t want the package to carry an invoice/amount as it is a gift. Can this be done?

    Unfortunately, invoices are mandatory due to Government regulations.

  • I have received a damaged product, what should I do?

    In the event that you receive a damaged product, please initiate a return or reach out to us on sales@christiandukaan.com and we will resolve the issue to your satisfaction.

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    RETURNS & EXCHANGES.

• How do I cancel an order?

  You can cancel an order, that has not yet been shipped, from "My Orders" or "Track Order" sections of our website. Or, you can send a request to sales@christiandukaan.com or call our toll free number 9010900048. After order has been shipped, it cannot be cancelled and the return policy mentioned below is applicable.

• What is your return policy?

  You can return products, up to 15 days from the date of dipstach, from "My Orders" or "Track Order" section of our website. Or call our toll free number 9010900048. 
  The returned product should be in its original packaging and in the same unused and unwashed condition as received.

• What items can I return?

  You can return all items except personal care items, inner wear/swimwear like boxers. Returns for these will be accepted only for damaged / defective products. You will need to inform us of any damages / defects within 48 hours of delivery of the product, in order to receive the replacement.

• Do you arrange for reverse pickups?

  Reverse pickup is applicable only for a selected set of pincodes. You can check if your pincode has this facility in "My Orders" or "Track Order" section of our website, or by contacting sales@christiandukaan.com. If your pincode doesn't have reverse pickup facility, you will have to ship the item back.

• Where do I mail the returns?

  Please mail the item(s) to the address below. Do remember to mention your order number and contact number!

  
  

  MAANAM CORPORATION (OPC) PVT LTD.,
  Shop# 2, 1st Floor, H.No:1-21/1, West End Colony, Gandhamguda Village.Gandipet Mandal, RR District. Next to Hyderabad School Building. Main Suncity-Chilkur Road, Hyderabad-500091. Telangana. India.

LOYALTY.

SPEAK TO US.